A little help with Cozy Keepsakes
For a purchase, progress or technical problem, email info@gitch.xyz. Tell us your device model, iOS or Android version, game version, and what happened. Include a screenshot if helpful.
Never send a password, verification code or full payment-card details. An order reference may help with purchase issues; remove unrelated personal information from screenshots.
A purchase did not appear
Check that the purchase completed in the store and reopen the Game with a working connection. On iPhone or iPad, use the Game's Restore Purchases option for eligible permanent purchases and active subscriptions, using the same Apple account. Already-used keys and boosters are not restored as new purchases. If an order is pending, wait for the store's decision rather than buying again.
For an iOS refund request, use Apple's purchase support. For Android, use Google Play refund help. Eligibility depends on store rules and applicable law.
Manage a subscription
On iPhone or iPad, open Settings → your name → Subscriptions. On Android, open Google Play → Payments & subscriptions → Subscriptions. Cancelling renewal normally leaves the benefit active until the paid period ends. Deleting the Game does not cancel a subscription.
Monthly and permanent No Ads remove banners and interstitial ads. Rewarded videos remain optional.
Keep your progress safe
Please do not uninstall, clear storage or reset progress as a first fix. Local changes and consumed items may not be recoverable. Optional cloud saves use Game Center/iCloud on Apple devices or Play Games on Android, and require the relevant account and services. They do not transfer progress between Android and iOS.
Artwork, sound and reminders
Some album artwork needs an initial download. Check connectivity and available device storage if a download is incomplete. Downloaded content can be used offline, but ads, store checks and cloud synchronization need network access.
For sound, check the Game's music/sound controls and the device's media volume and audio output. On iPhone or iPad, also turn off Silent Mode if you want game audio. After an interruption, reopen the Game. Cozy Reminders can be managed in Game settings and the operating system's notification settings.
Privacy and advertising
Revisit eligible ad choices in Settings → Privacy → Privacy & ad choices. Apple tracking permission is managed in iOS Settings. These controls are not a universal analytics deletion switch. For a privacy request, contact the same support email and read our Privacy Policy.