Last updated: November 2, 2026

A little help with Ready, Aim, Candy!

For a progress, gameplay or technical problem, email info@gitch.xyz. Tell us your device model, operating-system version, game version, level number and what happened. A screenshot or a short explanation of your actions can help.

Never send a password, verification code or full payment-card details. Remove unrelated personal information from attachments. Sending a local test report is optional.

Keep your progress safe

Please do not uninstall, clear storage or reset progress as a first fix. Ready, Aim, Candy! currently keeps progress and unused tools locally. There is no game account, cross-device transfer or our own cloud save. Local changes may not be recoverable after deletion. Reopen the Game first and describe the issue to support.

A video or reward is missing

Rewarded ads need an internet connection and an available advertisement. If no video is available, return to the Game or try later. A reward is granted only after the advertising SDK confirms its reward condition. If you completed a video and the stated reward did not appear, tell us the approximate time, level and game version. Do not repeatedly watch videos to fix the same missing reward.

The Android release supports optional store purchases and advertising. There are no subscriptions. An explicitly labelled local purchase preview does not charge money. Development advertising tests use test ads and are separate from normal gameplay.

A purchase is pending or missing

Do not purchase the same pack again to fix a missing grant. Open the Game and use Sweet Shop → Restore Purchases. A pending verification or store acknowledgement can finish later without another payment. Permanent ad removal can be restored with the same store account; consumed tools and sugar are not issued a second time. Do not uninstall as the first fix, because progress and unused consumables are kept locally.

For support, provide the game version, store name, product name and approximate time. Do not send a raw purchase token, full receipt, Apple-signed transaction, password or payment-card details. The public order number may be requested through support if needed to locate a purchase.

Report a difficult or confusing level

Include the level number, the number of attempts, approximate total active time, whether you used a tool or extra shots, and what felt unclear or unfair. In Settings, “Save test report” creates local JSON and CSV files. Saving does not upload or send them; share only files you have reviewed and choose to send.

Sound, vibration and interruptions

Check the Game's sound and vibration settings, your device media volume and the selected audio output. Vibration strength depends on the phone. After switching apps or locking the screen, return to Ready, Aim, Candy! and use Continue to resume the paused attempt. For a performance issue, include whether the phone was warm and how long you had been playing.

Privacy and ad choices

Open Settings → Privacy to read the policy and access eligible “Privacy & ad choices” controls. These choices depend on your region and advertising availability. They do not automatically delete local progress or all data previously held by an advertising provider. See the Privacy Policy for details and contact options.

Language and text

Version 0.71.0 supports English, Spanish (Latin America), Portuguese (Brazil), German, French, Japanese, Korean, Turkish, Arabic, Simplified Chinese, Traditional Chinese and Russian. Change the interface language in Settings without resetting your current attempt. These legal and support documents are currently provided in English. If text is unclear, include the language, screen and game version in your report.

About this version

Version 0.71.0 updates the Android game for India; the iOS version is not publicly distributed. Content and balance are still being developed. Please include the version shown in the Game when reporting an issue.