Aromatop — Support and account deletion
For help with Aromatop, contact support@gitch.xyz.
Delete cloud account
Sign in to your profile. Open Settings, then your data, and choose Delete cloud account. Review the warning and confirm. You can do this on the website or in the app.
Open my profileYour cloud account and backup, recognition requests and photos, and notification tokens will be deleted. Your local journal stays on this device. Cancel any store subscription separately before deleting your account.
You can also request account deletion at info@gitch.xyz from the email associated with your account. We may verify account ownership. Do not send passwords or payment details.
Storage periods
Local records remain until you delete them. Cloud backups and recognition requests remain until you delete the backup, request or account. Submitted photos are removed in the background after completion, cancellation or request deletion; unprocessed photos expire after seven days. Server connection logs and local server backups are kept for up to seven days. Google may retain processing data for safety under its paid API terms; Search grounding data is retained by Google for 30 days. Paid API inputs are not used to train Google's models. Provider infrastructure copies may take longer to disappear; we do not promise instant deletion from every copy.
Apple or Google handles payment details. Aromatop verifies the purchase with the store and associates access with your Aromatop account using a pseudonymous identifier. Our server stores encrypted transaction references, store, product, renewal status and expiry; it receives no bank-card details. Journal text is not sent to stores for verification. Restore uses the original Aromatop account. Deleting the app or account does not cancel renewal. Anti-reuse purchase references and hashed ownership associations are not automatically erased on account deletion; they prevent reassignment and cannot restore your journal.
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